Frequently Asked Questions

About Mystery in the City

What is Mystery in the City?

Mystery in the City is a Paris-based company offering immersive urban experiences. Our goal is to help you explore Paris in an unconventional way while having fun! With our mystery boxes, you’ll learn about the history of Paris, discover parts of the city you’ve never seen before and see famous monuments and neighborhoods in a new light.

What is a mystery box?

A mystery box is a curated collection of activities and resources for enjoying Paris. Each box includes a self-guided city hunt that will lead you on a unique discovery of a Paris neighborhood or museum as well as other treats, puzzles and challenges related to the mystery box theme.

How do I use my mystery box?

Once you receive your mystery box, you can do the city hunt independently at the time that works best for you. Simply follow the provided directions that indicate the hunt start point. We recommend that you complete the puzzles and other challenges in the box after your city hunt.

Who is it for? Is there a minimum age to participate in your activities?

Our classic box can be enjoyed alone or with family and friends. Each box is designed to be used by 1 to 5 people. We also offer group boxes, mini boxes and boxes for special occasions. 

Our activities are designed for adults and children over the age of 15. Younger children can participate (we’ve had city hunts with participants as young as 11), but the activities are not specifically adapted for them.

Our activities are meant for the general public and do not involve any running or strenuous physical activity. That said, many of our activities involve walking and standing for long periods (roughly 1.5 to 2 hours of walking on average).

What if I don't know a lot about Paris?

While helpful, no prior knowledge of Paris is required to participate in any of our activities. In fact, whether this is your first time in the city or you’re a long-term Paris resident, you’re sure to learn something new when you take part in one of our hunts!

What do I need to bring with me on the city hunt?

We suggest that you wear comfortable clothes and shoes that are adapted to the weather conditions. Most of our activities take place outside. If possible, you should also bring a camera or smartphone to take pictures. A pen will be provided in your box.

How long do your hunts take to complete?

Hunt lengths can vary but on average, expect for the hunt to take between 1.5 hours and 2.5 hours to complete. Your box also includes mini-guides with suggestions for other places to explore in the city, which could provide an entire day of activities if you choose! The additional challenges provided in your mystery box are designed to be completed after your hunt whenever and wherever you’d like. 

What is your refund policy?

Unused mystery boxes are non-refundable but can be transferred to a friend or used at a later date. Simply contact us no later than 48 hours before the previously agreed upon delivery date so that we can coordinate the new delivery location and date for the box. There are no refunds in the event that you cannot use your box because of weather conditions or scheduling conflicts.  

We sincerely hope that you love your mystery box. If for any reason you are unsatisfied, please email us at hello@mysteryinthecity.com and we will do our best to make things right. 

Do you offer mystery boxes for other cities?

We currently only offer Paris-themed mystery boxes but are eager to expand to other cities around the world. Let us know what city you think we should go to next!

Receiving Your Mystery Box

How do I get my box?

Once you’ve completed your order, one of our agents will personally deliver your box to your home, hotel or Airbnb in Paris. Please allow at least 72 hours between order date and delivery date.  If you need to have your order expedited, please send us an email before completing your order so that we can coordinate the delivery of your box: hello@mysteryinthecity.com

Which box should I order?

We recommend our classic box if you would like to enjoy your mystery box on your own or with a a small group. The City Hunt Kit is for groups of 6 to 20 people and includes everything you need to organize a city hunt with some friendly competition.

The main differences between the two boxes are that the classic box includes additional puzzles and treats and the City Hunt Kit includes multiple city hunt guides and special instructions for large groups. 

 

Please note that the Group City Hunt Kit does not include the same puzzles and treats as the classic box as it is meant for large groups that want to organize a city hunt event. 

Contact us to learn about our personalized and corporate gifting options.

 

Do you deliver outside of Paris?

We only deliver our mystery boxes within Paris. If you are currently living outside the city or if you would prefer to pick up your mystery box, you have the option to meet one of our agents at the city hunt starting point. This option is currently available on Saturday and Sunday between 10:00 a.m, and 1:00 p.m. Once you’ve completed your order, you will receive an email inviting you to choose your pickup time.

Why don't you ship internationally?

We only offer shipping of our Paris boxes in France because you need to actually come to Paris to fully enjoy the different activities inside the box. If you’re planning a trip to Paris, not having to pack your mystery box will help you save room in your suitcase.

What if I want to purchase a mystery box as a gift?

A Mystery in the City mystery box makes a great gift because it offers the chance to share a fun experience with the gift recipient. Once you’ve completed your order, you will receive an email inviting you to specify any personalized message or special delivery instructions related to your gift.