Terms and Conditions

Terms and Conditions

Who We Are:
Mystery in the City is a travel company based in Paris, France specialized in crafting unique urban experiences in the form of Mystery boxes and City hunts. Our website address is: https://www.mysteryinthecity.com. When used in this Agreement, “we”, “us” and “our” mean Mystery in the City.

Return Policy
Unused mystery boxes are non-refundable but can be transferred to a friend or used at a later date. Simply contact us no later than 48 hours before the previously agreed upon delivery date so that we can coordinate the new delivery location and date for the box. There are no refunds in the event that you cannot use your box because of weather conditions or schedule conflicts.

We sincerely hope that you love your mystery box. If for any reason you are unsatisfied with your box, please email us at hello@mysteryinthecity.com and we will do our best to make things right.

Privacy Policy

We are committed to safeguarding the privacy of our website visitors and customers. All physical address and email information is kept private and never sold. Promotional emails are only sent to customers or website visitors who opt-in to receive our email newsletter.

We regularly share pictures and other media uploaded or otherwise submitted by our customers on social media, our blog and other platforms. If you do not want your pictures to be shared, let us know and we are happy to keep the pictures private.

By sending us your pictures, you are giving Mystery in the City permission to use your images. You are also affirming that you own or have the necessary rights to all of your uploaded content and that said content does not infringe, misappropriate or violate a third party’s intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

We will not share your personal information with anyone except as described in this Privacy Policy. By using our Services, you consent to the collection and use by us of any personal and other information you provide while using the Services in accordance with our Privacy Policy.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number and credit card/payment details. We’ll use this information to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for three years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.

We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information.
Please see the Stripe Privacy Policy for more details.

Please contact us if you have any questions about how we collect, store and use your personal information and data or in order to access or correct your personal information: hello@mysteryinthecity.com

Changes to our privacy policy
Mystery in the City keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 18 April 2019.